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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I put in my email address wrong it should be My order number

Customer Question

I put in my email address wrong it should be***@******.*** My order number is
AD019018918. Can you fix it for me?
Submitted: 11 months ago.
Category: Software
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. May I know where you used or entered your email address incorrectly?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
at Adobe reader
Customer: replied 11 months ago.
When signing up for Adobe reader
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. So I believe it was when you signed up for an Adobe account. Did you purchase an Adobe product recently? Or just signed up for an account?