Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What exactly is the error message that you are getting when installation of the cam fails?
Can I remotely access your Windows 10 computer so that I can directly check and fix the problem while you watch?Please let me know by replying to me here so that I can help you further.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.