How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have an Adobe Elements 13. It is not working properly. I

Customer Question

I have an Adobe Elements 13. It is not working properly. I have spent 'Chatting' with various 'Chatters' [7 in 2 days] without success. The program was purchased December 23 of this year. I simply do not know what to do next. Any information, or suggestions will be greatly appreciated. Nancy Email: [email protected]
Submitted: 11 months ago.
Category: Software
Expert:  caraleneK replied 11 months ago.

Hello. My name is***** will be providing an answer to your question today

Thank you very much for giving us an opportunity to help you. Nancy what version of windows or Mac you use? Also do you get a error messes if you load elements 13 . If you like I can log on to your machine and help you. Waiting your feedback