Hi. My name is***** you for your question and the opportunity to assist. Your laptop is likely
fine from a hardware standpoint but may not meet requirements on the software side.
I'm thinking you may need to upgrade to a different browser. You can check what you need here:
and compare it to what you have now. If you're running an older version of Windows you won't be able to upgrade to
the latest version of Internet Explorer but you can certainly get the latest versions of Chrome or Firefox.
You can get the Firefox here: www.mozilla.org
and you can get Chrome from here:
Please take a moment before leaving to provide a rating using the stars at the top of the page
and clicking Submit
and have a happy holiday.
OK. Open Chrome and in the address bar type: chrome://components and press Enter.
On the page that opens locate the WidevineCdm component. It's toward the bottom.
Since this is a new install the version should show as 0.0.0.0
Click the Check for Update button and let it update.
The version number should change to 18.104.22.1686 (on a Windows 7 machine, your version number may be different)
Once the update is done, close and reopen Chrome and try Netflix again.
Once the component is updated you may have to take one more step if Netflix is still not working.
In the address bar on Chrome, type chrome://plugins and press Enter.
Locate the Widevine Content Decryption Module plug-in and select Enable if that option is shown.
Once you have made sure the WidevineCdm plug-in is enabled, try Netflix again.
Good morning. Is Netflix now running on the computer?