Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma'am when you say you cannot access Internet do you mean you cannot open Firefox web browser at all?
When you try to open does it show any error or don't do any thing?
Are you able to open and access internet using Internet explorer?
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Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.
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