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Hi there and welcome Terry
I can assist you with this.
You just need to download the file and install it again using your username and password ***** you made the purchase.Click on my link below and you can follow the instructions to do thishttps://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600EN_EndUserProfile_en_us
This will allow you to install your purchased product again.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.