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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Unfortunately, I do not provide phone support. I only provide remote access support which is better than a phone call since I can actually fix the problem for you while you watch.
Do you want this remote access option instead?Please let me know by replying to me here so that I can help you further.