Hello! My name is***** - Computer Expert.
Please tell me which Windows version you are using, and if possible, the name of the program you are installing.
Thanks for the information!
If you are installing Peachtree Accounting from a CD, please copy all the contents from the CD to a new folder on desktop, and then right-click on the setup file and select Run as administrator.
Let me know if it will install.
It is possible that the version of Peachtree Accounting you are installing is not compatible with Windows 10; however I could check that via remote desktop session. That way I will be able to see the problem myself and help you solve it.
Would you like that?
Since there could be several possible causes of the problem, I suggest we establish a remote desktop session so that I can see the problem myself and help you directly.
Let me if you would like that.
How did you attempt to install the program the first time - via disk or some other way?
In order for me to connect to your computer, you need to download a remote desktop connection program and start it.
We can use TeamViewer. Here are the instructions:
1. Click on the link below to download it:http://connect.teamviewer.com/v112. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS
3. When started, you will see the blue TeamViewer window that contains numbers - ID and Password. Type those numbers here so that I can connect to your computer
I am not sure what the cause of the problem is. I suggested copying the files to a new folder on desktop and then installing the program.
Are you able to do that?
Is the problem now solved?