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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I have been trying to contact you all day. The reset of my

Customer Question

Mike, I have been trying to contact you all day. The reset of my computer completed but I still do not have Bluetooth n
Submitted: 11 months ago.
Category: Software
Expert:  Michael Hannigan replied 11 months ago.

But it should have cleared out the malware. We can do another remote session and get the bluetooth corrected. As of yesterday, that was really the lease of your problems. Now that the malware is cleaned up, when the bluetooth is fixed, it will be fixed for good. Now, to be sure it's compatible - this was working under Windows 10 previously, correct?

Customer: replied 11 months ago.
Hi Mike. I need to have blue tooth working on my computer as I originally requested. Can you resolve this for me?
Customer: replied 11 months ago.
Bluetooth was working on windows ten when I first had an issue and contact justanswer back in Sept.
Expert:  Michael Hannigan replied 11 months ago.

We can do another remote session tomorrow.

I know you had it fixed in September. It can be fixed again. We had to get rid of the malware first.

Mike

Customer: replied 11 months ago.
Hi Mile. I am now available to work with you to restore Bluetooth on my computer.
Expert:  Michael Hannigan replied 11 months ago.

Please see my additional services offer to do remote desktop.