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Russell H.
Russell H., Computer Support Specialist
Category: Software
Satisfied Customers: 9512
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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Problem signature: Problem Event Name: BlueScreen OS

Customer Question

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2
Submitted: 11 months ago.
Category: Software
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What you report is a severe error in (probably) software, or at least software relating to a piece of hardware in your computer.

The OS indicated is probably Windows 7.

Further information would be needed, in order to tell some specifics about the problem. But, if you recently installed new hardware (e.g. a new card, or a new drive) into your computer, the driver for it might be corrupted or improper for the hardware, or the hardware itself could even be defective and inducing OS crashes through the driver software for it. In that case, remove the new hardware (if at all possible) and the crashes may stop, allowing an interval in which to provide a more satisfactory permanent remedy.

Let me know more, e.g. more of the codes in the blue-screen-error.

Customer: replied 11 months ago.
Additional information about the problem:
BCCode:(###) ###-####
BCP1: FFFFFFFFC000001D
BCP2: FFFFF80002C7DF65
BCP3: FFFFF88006AD68B8
BCP4: FFFFF88006AD6110
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Customer: replied 11 months ago.
Additional information about the problem:
BCCode:(###) ###-####
BCP1: FFFFFFFFC000001D
BCP2: FFFFF80002C7DF65
BCP3: FFFFF88006AD68B8
BCP4: FFFFF88006AD6110
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Expert:  Russell H. replied 11 months ago.

OK, thanks for the information.

That could be caused by memory glitches/faults, and/or by device driver corruption or incompatibility.

What Windows version, and System Type (32-bit or 64-bit?) is on your computer?

What are you doing on the computer, generally, when the BSOD occurs?

Customer: replied 11 months ago.
64 bit Windows 7 generally I', on the internet
Expert:  Russell H. replied 11 months ago.

Is your Windows 7 fully updated, and your web browser?

(What web browser program do you use? if Firefox or other non-Microsoft browser, check its version #, and also check whether it is fully updated.)

Please run

Windows Update

via clicking the Start button and typing in

Windows Update

and then clicking on it in the Start menu. See if you have any critical or important updates, esp. to Internet Explorer, and download and install them all. (This may take some time if there are many.)

NOTE: If one of the updates is Windows 10, do not take it. Refuse that one. Because: it would introduce unnecessary complications into your problem at this point. Stay with Windows 7 for now, please.