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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I'm back again. Two or three weeks ago my Epson 3880

Customer Question

I'm back again. Two or three weeks ago my Epson 3880 wouldn't print from any app. The problem was apparently cleared by repairing disk preferences. Today I can't print from Photoshop 20141204.r.310 X64 but I can from Safari, Word and Excel after repairing permissions again. The problem wasn't solved.
Submitted: 12 months ago.
Category: Software
Expert:  Jason Jones replied 12 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 12 months ago.
Absolutely.
Customer: replied 12 months ago.
Are you there?
Customer: replied 12 months ago.
HELP!
Customer: replied 12 months ago.
Why is Jason willing to talk for $20 extra but not to start a chat?
Customer: replied 12 months ago.
I'm leaving...a very dissatisfied customer.