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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I downloaded embroidery designs from Julia's Needle designs.

Customer Question

I downloaded embroidery designs from Julia's Needle designs. The download was on the receipt which i did do. I cannot open the download, and i need to put it on the power stick i purchased to use on my Janome sewing machine. When I tried to open the designs, it was not recognized and no app to help
Submitted: 11 months ago.
Category: Software
Expert:  Martin replied 11 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

What file extension is the file you downloaded, do you know?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin