Hello! Of course! First things first, can you open the PDF in question in Acrobat? If you can view it, you should be able to convert it. I like to use simple online conversion, but you can choose any method, including Adobe "save as" or "save to file" functions.
Here is a simple online conversion site that you upload and convert on.
Print Production is hidden by default, should be in the panel "Tools" under the dropdown menu (is only available with Acrobat PRO)
If you have the option, I would ask for another PDF, just to be sure it is not corruption in the document.
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Very well, if you would like a refund for this question, please state so, otherwise I am stepping aside to let others attempt to answer this.
Hello there since you have already tried the prescribed troubleshooting methods, are you able to send me the file so that I can see if I get the aforementioned error message please? If you agree, you can attach it to your reply by pressing the paperclip icon on the menu bar.