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I'm sorry about the issue, This error can be caused by another security product or due to a failed install when the product is being upgraded to a newer version.
To fix this error please follow the step by step instructions :
Download and run the Norton Removal Tool
Download the Norton Removal Tool and Save the file to the Windows desktop.
On the Windows desktop, double-click the Norton Removal Tool icon.
Follow the on-screen instructions.
Restart your computer.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Uninstall any non-Symantec security product
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter.
In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.
When the uninstall process completes, restart the computer.
Let me know the results please
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