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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I cannot download a picture cd

Customer Question

I cannot download a picture cd
Submitted: 12 months ago.
Category: Software
Expert:  Jason Jones replied 12 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 12 months ago.
sure.
Expert:  Jason Jones replied 12 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 08 and click the circle button to start the remote application.

Customer: replied 12 months ago.
I upgraded to lion or yosemite a while back
Expert:  Jason Jones replied 12 months ago.

Ok.

Please, run the remote.

Customer: replied 12 months ago.
what do you mean...
Expert:  Jason Jones replied 12 months ago.

Do you see the instructions I gave you above? Please, follow those instructions.