tell me more about what's happening? thanks, maurice
so you have wiped your mac and reloaded el capitan, and all the programs, and the problem is still there? do you have all the latest adobe patches for 10.11.1 (el capitan)?
Shellie, you should ask for a refund from ITOK if they couldn't fix it. No need to pay any extra here, it was jsut an option to remote it as it sometimes makes it easier, but i should hopefully be able to help you regardless. Is the problem intermittent? Which Adobe program speciffically is causing you trouble? Give me the exact build number, please? Many thanks, Maurice
I would suggest to re-create Adobe application preferences, here are the steps:
Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.
The main preferences file is called "Adobe [Product Name] [Product Version] Prefs.psp."
On Mac OS, the preference file is found at:/Users/[user name]/Library/Preferences/Adobe [Product Name] [Product Version] Settings/Adobe [Product Name] [Product Version] Prefs.psp
Important: The user library folder is hidden by default in Mac OS X 10.7 and later. See Access hidden user library files.
If you need a quick way to reset your preferences, you can do that in many Adobe applications using a keyboard shortcut while launching the product. Hold CMD-SHIFT-OPTION immediately after you double-click the application icon.
See this video for a walkthrough on resetting Photoshop's preferences: How to Reset Photoshop CS6’s Preferences File
for mac, i would suggest sophos home - https://www.sophos.com/en-us/lp/sophos-home.aspx
I hope you have managed to sort the problem out, if not, please let me know. All the best, Maurice