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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 9265
Experience:  Computer Technician
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My Asus keeps saying preparing to refresh PC an than goes

Customer Question

My Asus keeps saying preparing to refresh PC an than goes black?
Submitted: 1 year ago.
Category: Software
Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this please, unplug the power cord, then press and hold the power button down for 60 seconds.

Then try powering on. Let me know what is on the screen please.