Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
May i connect to your computer remotely to fix the issue directly?
Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** i can connect to your computer and fix the problem for youImportant: do not close teamviewer
Ok please do not rate my service