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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 35307
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I want the blue screen that says I've been hacked (by

Customer Question

I want the blue screen that says I've been hacked (by Microsoft) taken off my computer.
Submitted: 1 year ago.
Category: Software
Expert:  Richard replied 1 year ago.

Hi there and welcome

you see this within internet explorer correct?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
there is so much on the screen that I am baffled as to what you are doing to take off the blue hackers mess.
Expert:  Richard replied 1 year ago.

Thank you

Its usually a fake screen to trick you to call a number and pay money

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and it should then be gone.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
I do not want to talk to you, the last person that I talked to really messed me up mentally, just take the hacker off.
Expert:  Richard replied 1 year ago.

you do not need to talk to me, please just do the instructions I gave you.

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