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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 527
Experience:  Computer Software Support specialist for more that 10 years
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Have new computer. Downloaded Adobe Acrobat Pro 9 extended.

Customer Question

Have new computer. Downloaded Adobe Acrobat Pro 9 extended. When carefully entering serial number, get red "x". Community advises only Adobe can fix this. Pro 9 extended was installed in 2010 onto Windows Vista. Now have Windows 8.1. Removed Pro 9 from old computer. Please advise, xxxxxxx xxxx
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks