Hello. My name is***** will assist you with your question.
I have the information for their software update – I don't know what version you currently have, but I do believe this is the only update that's available. I will include for you the instructions on downloading along with links. Let me know if you still have questions.
SV360 Software Update
Click here to download TTS Terminal
SV360 (Manufactured from 2002-current) will start with version 3.XXUse software upgrade box 3.06G only to upgrade the following versions:3.04 through 3.06D click here for software
Use software upgrade box 3.16G only to upgrade the following versions:3.16B through 3.16D click here for software
To install the downloaded software from your laptop to your TracStar antenna:
Procedure for upgrading new software to IDB through the serial port:Using a null modem serial cable to connect to the PC.
click here for software
I have updated some links that were incorrect in the original instructions from them online. But still if you have any problems with the links, let me know and I will find alternatives. If you still have questions these let me know.
Oh. You should have told me you tried everything on their page - I would have no way of knowing.
Which software upgrade are you trying to do? 3.04-3.06 or 3.16
Ok... do you have the serial cable connected and communicating?
Basically, what it is referring to is once you have a serial session open with the antenna from a terminal program on the indoor box.
Do you have the serial port connected? Do you have the terminal software running? When you plug that serial cable in with the terminal software running (assuming it is configured properly) you will then see a text screen of what your options are. It will talk through the serial cable. The settings for the terminal connection will depend on your computer,