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As i understand it, you are UNABLE to login to your Adobe Reader Account, and your PDF has stopped working?
Which website are you trying to login to? Can you give me the link?
Also, what do you mean by "PDF has stopped working"? Do you mena, the Adobe reader wont OPEN a PDF you have?or
when you open a PDF with adobe reader, it THEN stops working?
Okay, thank you for the information.
Is the PDF file protected from being printed?
If you can SAVE the PDF, are you then able to use a different printing program to OPEN and PRINT the PDF. Like Microsoft WORD?
I really think the best way to help you is with a Remote Session. Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but it is VERY worth it. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.
I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support.