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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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The Norton icon on my desktop does not work. I'm unable to

Customer Question

The Norton icon on my desktop does not work. I'm unable to access the Norton vault. Please let me know what to do?
Submitted: 1 year ago.
Category: Software
Expert:  robmpreston replied 1 year ago.

Hi,

Can you tell me the exact Norton product you have and the version please?

Expert:  robmpreston replied 1 year ago.

Hi,

I tried to accept your request for phone support, but it said your payment method did not clear.

Expert:  robmpreston replied 1 year ago.

Still giving a payment error :(

Customer: replied 1 year ago.
I don't know, how do I find out? Try calling me again, my account is approved now. My mobile phone doesn't have internet access. Call me at xxx-xxx-xxxx.
Customer: replied 1 year ago.
The charge is now authorized, call me at xxx-xxxx.
Expert:  robmpreston replied 1 year ago.

Hi, I proposed this but I dont think it ever went through?