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Chris Baxter
Chris Baxter, Programmer
Category: Software
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I tried to download my free copy of Windows 10 and it did

Customer Question

i tried to download my free copy of Windows 10 and it did not work and it will not let me restore t o Windows 7. It lets me get to the Advance options and a commaand line. C: and D: are empty. X:\windows\system32> is the only place I can get to dir shows me that zh-TW is the last file and there are 1192 files and 73 dir.... HELP
Submitted: 1 year ago.
Category: Software
Expert:  Chris Baxter replied 1 year ago.

Hello,

It sounds as if the installation only made it part way through, and restoring to windows 7 is not an option, if you have the option to restore and you are not using a CD, it is likely not going to work as that partition should have been removed before beginning installation (if clean install) and the Windows 10 upgrade does not create a restore point that would be applicable. There are very few options here, as the Windows 10 installation has already deleted/formatted the Hard Drive, and you would have to have a CD/DVD/Flash Drive with bootable media (Windows 10 CD/DVD, Windows 7 DVD, any bootable drive) and then you would need your original Windows 7 product key for reinstallation of Windows 7 if that route is to be taken (and it sounds like the best viable one). If this is a laptop your product key will likely be on a sticker on the bottom of the laptop or under the battery (you will need to remove it). If this is a desktop, it is unfortunate that the product key may already be lost.

If you have a Windows CD or DVD, you can perform a "clean install" to remove the Windows 10 pre-installation software.

Unfortunately options are limited for this issue.

Expert:  Chris Baxter replied 1 year ago.

Please don't forget to rate and accept! :)

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