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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Can't open uploaded photos to FB

Customer Question

can't open uploaded photos to FB
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

Please click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=783204

Customer: replied 1 year ago.
should I try to open FB photo files now?
Expert:  Kamil Anwar replied 1 year ago.

No, you need to connect with me first. You downloaded the program, but it isn't running. You need to click the downloaded file and run/open it.

Customer: replied 1 year ago.
You erased all my downloaded files. PLEASE RESTORE IMMEDIATELY AND DO NO MORE>
Expert:  Kamil Anwar replied 1 year ago.

I haven't even connected because you did not run the program.

Customer: replied 1 year ago.
I am using an Imac G4 All my downloaded files are gone!
Expert:  Kamil Anwar replied 1 year ago.

I don't know why they're gone but since i haven't connected i can't see it. They should be there as it's very strange for them to be deleted by itself. Check your trash.

Customer: replied 1 year ago.
Please immediately refund me my $40. This site was absolutely no help and it is my second attempt at using you. Pls confirm cancellation to***@******.*** asap.
Expert:  Kamil Anwar replied 1 year ago.

I will request your refund to be issued. Thanks