Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=783204
No, you need to connect with me first. You downloaded the program, but it isn't running. You need to click the downloaded file and run/open it.
I haven't even connected because you did not run the program.
I don't know why they're gone but since i haven't connected i can't see it. They should be there as it's very strange for them to be deleted by itself. Check your trash.
I will request your refund to be issued. Thanks