Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8, 10 or Mac?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. When you install the latest version of Adobe Flash Player, the password ***** prompted there is the password ***** your Mac account, or the password ***** use to sign in to your Mac user account - not your Mac email address. Have you tried entering your Mac password *****?
Can I remotely access your Mac so that I can directly check and fix the issue while you watch?