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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I cannot download latest Adobe Flash Player since I do not

Customer Question

I cannot download latest Adobe Flash Player since I do not know password. Unsuccessful in trying to retrieve; no email received when requested. Do not know how to proceed.
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows XP, Vista, 7, 8, 10 or Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
Clearly Mac since my email address is***@******.***
Expert:  Jess M. replied 1 year ago.

Hi Alison,

Thank you for writing back with that information. When you install the latest version of Adobe Flash Player, the password ***** prompted there is the password ***** your Mac account, or the password ***** use to sign in to your Mac user account - not your Mac email address. Have you tried entering your Mac password *****?

Customer: replied 1 year ago.
Expert:  Jess M. replied 1 year ago.

Can I remotely access your Mac so that I can directly check and fix the issue while you watch?