Hello. My name is***** will be providing an answer to your question today
Thank you very much for giving us an opportunity to help you. Do you get a error messes if you right click on the file and open it ( like error 1311 ) ??If you like I can log on to your machine and help you. Waiting your feedback to help you
Thanks for me to log on can you please load team view and send me the USER ID and Password ***** free software https://www.teamviewer.com/
I will also send you a additional service offer what you need to approve for me to log on .
Hello please accept the offer and I can connect and help you..
Please, Rate if you are SATISFIED with my help, as this is the only way the site will give me credit for my time. If you still need help, ASK FOR MORE HELP by replying to me.