I will be the person helping you today.
I can see that you may need a little bit of extra help. A phone call will not help you much.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
The remote session requires a bit more of my time. That is why there is an extra fee. We don't have to use the remote session option, if you don't wish to. I only offered it because more often than not, people prefer that option. How do you wish to continue?
Thank you. You can download all the versions that you wish from the following page: http://www.microsoft.com/en-us/download/search.aspx?q=.net%20framework
I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.
Thank you for your time and please, do not forget to rate my help on this page.
Okay. What does it mean when you say that you cannot download anything? You simply, need to download the applications from that page and run them.