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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 587
Experience:  Computer Software Support specialist for more that 10 years
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How can I change my password? Galloway C

Customer Question

How can I change my password?
Robert Galloway (###) ###-####C ***@******.***
Submitted: 1 year ago.
Category: Software
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you still able to access or sign in to your AOL account now?

And are you using a web browser like Internet Explorer to access your AOL? Or are you using the AOL Desktop software?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 year ago.
I believe I am able to access or sign into my aoaccount now.
I believe I am still using a web browser like Intrnet Explorer to access my AOL but I may be using the AOL desktop software
Expert:  Jess M. replied 1 year ago.

Hi Robert,

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly assist you in changing your password ***** you watch?

Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.

Please let me know if you want this remote option.

Best regards,
Jess

Customer: replied 1 year ago.
I'll stay with type.
Customer: replied 1 year ago.
I'm waiting for your responce.
Expert:  Jess M. replied 1 year ago.

Thank you for writing back with that information and I respect your decision over remote access.

In order to change your password, you need to use a web browser and sign in to your AOL account. You need to be signed in to your AOL account in order to access the change password ***** of your account.

Please try to visit this link and then tell me if you are already SIGNED IN to your AOL:

http://mail.aol.com

Keep me posted.

Jess

Expert:  Jess M. replied 1 year ago.

How is it going? Were you able to sign in to your AOL account?

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