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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma’am please provide the following details so that I can understand the issue you are facing more clearly.
1.Could you please let me know the make and model of the PC?
2.Are you using a online user account or a local offline user account to login to windows 10?
3.Did you upgrade to windows 10 or did it came windows 10 on it?
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Sir/Ma'am checking to see whether you still need my help if so please let me know by answering the above questions so that I can help you better.
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