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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
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How can I fix my computer after you fouled it up with your

Customer Question

How can I fix my computer after you fouled it up with your updates for windows 10. I'm in a loop and can't get out of it. Reinstalling windows 7 is not an option. I will lose over $7000 worth of software that I can not replace.
Submitted: 1 year ago.
Category: Software
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Can you give me a slightly better description of what you'd like help doing so I can assist you better?

thank you

Customer: replied 1 year ago.
The computer installed a automatic update for windows 10. It is now in a loop never fully starting.
Expert:  Mr.Med replied 1 year ago.

hold on please

thanks

Expert:  Mr.Med replied 1 year ago.

First restart your computer and Boot into Troubleshooting options. (Press and hold down the SHIFT key on the keyboard and click the Restart option while still holding down the SHIFT key.)

The following screen will appear on the display : http://winaero.com/blog/wp-content/uploads/2014/10/recovery-environment-windows-10-600x450.png

Click the Troubleshoot icon. Next, click the Advanced options icon and On the next screen, click command prompt

then you will see a black box, please type these commands :

c: (and hit enter)

cd \windows\system32\config (and hit enter)

MD backup (and hit enter)

copy *.* backup (and hit enter)

cd regback (and hit enter)

copy *.* .. (and hit enter)

type a or all (and hit enter)

restart your computer and the problem shoud be fixed

let me know the results

thank you

Expert:  Mr.Med replied 1 year ago.

has everything worked out, do you still need help please?

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