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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I have Pinnacle Studio Ultimate Version 14 WW ser. #

Customer Question

I have Pinnacle Studio Ultimate Version 14 WW ser. # ***** and have been pleased. Somehow my DVD isn't working & I have spent last three days with the Geek Squad trying to repair. NOTHING. I have Studio 17 but it is too difficult for an old (87) man. Is there anyway to get a replacement DVD?
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is***** can help you with your question.

Is it only the pinnacle DVD that is not working or are you unable to use any DVD in the computer?

Customer: replied 1 year ago.
Only Pin.
Customer: replied 1 year ago.
This isn't working for me. I will take comp. & disk to the Geek Squad. Thanks.
Expert:  Michael Hannigan replied 1 year ago.

I can help you here if you would like. Let me know if you change your mind.

Customer: replied 1 year ago.
This is not for me. Thanks. Bye.
Expert:  Michael Hannigan replied 1 year ago.

you're welcome. Bye.