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Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 16519
Experience:  CISCO certified computer and networking expert
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I have two problems. Elements 14 organizer keeps quitting on

Customer Question

I have two problems. Elements 14 organizer keeps quitting on me. Also how do I delete pictures in photo editor. I am using a Mac. El Capitan
Submitted: 1 year ago.
Category: Software
Expert:  Pete replied 1 year ago.

Hi there,

What is the spec of your Mac?

Does Elements always crash when you try to do the same thing (e.g. import photos) or does it crash randomly?

To deletephotos you will have to use the Organizer - highlight the files you want to delete and right click then select delete.

Customer: replied 1 year ago.
Organizer quits when I put pictures in it.I have to be very fast to delete pictures. not always fast enough. also can't delete pictures in photo editor. This is in photoshop 14 . Using Mac.
Customer: replied 1 year ago.
Waiting for an answer
Expert:  Pete replied 1 year ago.

What is the spec of your Mac?

Customer: replied 1 year ago.
My mac 10.10.using ElCapitan. is that enough.
Expert:  Pete replied 1 year ago.

I will need to know the CPU spec, memory spec, available hard disk space...

Customer: replied 1 year ago.
memory 3 gb processor 2.4Intel core Duo
Customer: replied 1 year ago.
is that enough info
Customer: replied 1 year ago.
I am still waiting to hear from you
Expert:  Pete replied 1 year ago.

How much available hard disk space do you have?

Customer: replied 1 year ago.
Pete hopefully this is what you need. Under storage, 185.65 GB free of 319.21GB
Customer: replied 1 year ago.
Time is now 10 .45 AM. Hope i get a reply before 3.20 am as was your last reply.
Customer: replied 1 year ago.
Elements does not crash only organizer.
Customer: replied 1 year ago.
also my question was about deleting pictures in Photo Editor not in organizer. Hope you are
Expert:  Pete replied 1 year ago.

Hi,

Not sure if you got my first reply.

To delete photos you will have to use the Organizer. You cannot delete photos in Photo Editor.

Customer: replied 1 year ago.
Not sure if you got my reply to your answer. If you check you will see that i said Organizer quits so quickly it is hard to delete. The problem to be fixed is Organizer quitting as stated in my original statement. Can you fix the quitting?
Expert:  Pete replied 1 year ago.

To fix the Organizer, try trashing the prefs files so that they get automatically re-built on next launch.

1. Quit PSE14

2. Launch Finder and find the user Library by clicking the Go menu whilst holding down the Optn (alt) key (n.b. the library is hidden until you press the optn key) and inside the Library folder select the preferences folder. Then trash the following files:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 14 Paths

Adobe Photoshop Elements 14 Settings

3. Close Finder and launch PSE14 again. Let me know if Organizer now works normally again for you.