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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I keep getting a box that says "ServiceStartMenuIndexer.exe"

Customer Question

I keep getting a box that says "ServiceStartMenuIndexer.exe" what do I do to make it go away? I am running window 8 that was turned back to 7.
Submitted: 1 year ago.
Category: Software
Expert:  active1065 replied 1 year ago.

Hi ,

Welcome to Justanswer. Seems like your system has been infected by malware. When did this problem start?

Customer: replied 1 year ago.
a Month or so ago
Expert:  active1065 replied 1 year ago.

Ok. Before we proceed i would like to know your level of comfort with computers.

Customer: replied 1 year ago.
I can find my way around.
Expert:  active1065 replied 1 year ago.

What would you prefer.

1. I give you the steps and you remove the malware.

2. Or i remote in to your system and fix this for you.

Customer: replied 1 year ago.
Give me the steps. Why didn't me antivirus catch this?
Expert:  active1065 replied 1 year ago.

Not all antivirus can detect all types of malware. What antivirus do you use?

Customer: replied 1 year ago.
PC Defender, I guess I need to revisit this.
Expert:  active1065 replied 1 year ago.
Expert:  active1065 replied 1 year ago.

You will get the option to download a file named mbam-setup-2.2.0.1024.exe

Let me know when the download is done.

Customer: replied 1 year ago.
Download complete!
Expert:  active1065 replied 1 year ago.

Ok. RUn the file to install the software. The file name should be mbam-setup-2.2.0.1024.exe and the software's name is ***** *****

Expert:  active1065 replied 1 year ago.

After the installation is complete launch the software

Customer: replied 1 year ago.
I think it installed after the download.
Expert:  active1065 replied 1 year ago.

Can you launch the software and let me know if you see the main screen of malwarebytes

Customer: replied 1 year ago.
It will not launch. I keep getting do you want to allow changes to your computer, and when I hit yes it gives me that darn ServiceStartMenuIndexer.exe box, but doe not launch.
Expert:  active1065 replied 1 year ago.

That's weird. Are you on the same pc or using a different computer. DO you have a spare computer you can use.

Expert:  active1065 replied 1 year ago.

Can you try again:

  • please download Malwarebytes Anti-Malware to your desktop.
  • Double-click the downloaded setup file and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
Customer: replied 1 year ago.
I am on the same PC. I do not have another to use. The shortcut is there, and it shows up on programs, but I cannot get it to run. I just tried to run it from the program list and got the same result. Has this screwed my PC up?
Expert:  active1065 replied 1 year ago.

The malware has definitely limited your ability to install new software.

Expert:  active1065 replied 1 year ago.

Let's try a different route. Can you right click on task bar and bring up task manager.

Expert:  active1065 replied 1 year ago.

Or alternatively press CTRL + ALT + DEL (three keys together) and launch task manger.

Customer: replied 1 year ago.
I even went out under windows explorer and found the MBAM.EXE file to run it, and it gave me the same result.
Customer: replied 1 year ago.
I am at task manager.
Expert:  active1065 replied 1 year ago.

Cool. Now go to process tab and see if you can locate the process StartMenuIndexer

Expert:  active1065 replied 1 year ago.

End the process.

Customer: replied 1 year ago.
I do not see that process.
Expert:  active1065 replied 1 year ago.

Hmm. that's weird.

Expert:  active1065 replied 1 year ago.

You must kill the processes which the virus is presently running. To kill the processes:

1. Download to your desktop and run Rogue Kill from link below:

http://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

Expert:  active1065 replied 1 year ago.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

Expert:  active1065 replied 1 year ago.

Keep me posted on the updates.

Customer: replied 1 year ago.
I found the Service*.exe under Client runtime process. Should I kill that?
Expert:  active1065 replied 1 year ago.

What's the full name of the process

Expert:  active1065 replied 1 year ago.

I want you to try and run rkill first now. FOllow the steps i gave you few seconds earlier.

Customer: replied 1 year ago.
It is under Client Server Runtime Process
ServiceStartMenuIndexer.exe - No Disk
Expert:  active1065 replied 1 year ago.

Ignore it and try to run rkill. If you are unable to run rkill.com end the ServiceStartMenuIndexer.exe process from task manager and try running rkill

Customer: replied 1 year ago.
I ran the Rkill. The log said nothing was found.
Expert:  active1065 replied 1 year ago.

Try malwarebytes now

Customer: replied 1 year ago.
Same result as before.
Expert:  active1065 replied 1 year ago.

Can you kill ServiceStartMenuIndexer.exe process and try running it

Customer: replied 1 year ago.
You do mean the file I described that I found in task manager, don't you?
Expert:  active1065 replied 1 year ago.

Yes. Right click on it and select end process

Customer: replied 1 year ago.
Client server Runtime Processes is still there, but ServiceStartMenuIndexer.exe is gone.
Customer: replied 1 year ago.
I closed task Manager and got back in and the file was there, but it would not let me end the process.
Expert:  active1065 replied 1 year ago.

ok. Try running malwarebytes. If it still doesn't launch go to Go to C drive:\Program Files\Malwarebytes' Anti-Malware\

Rename malwarebytes to something else. for e.g chameleon.exe and then try launching it by double clicking on chameleon.

Customer: replied 1 year ago.
That didn't work either.
Expert:  active1065 replied 1 year ago.

Same error message when you double click malwarebytes (now chameleon.exe) ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Is it time to Punt?
Expert:  active1065 replied 1 year ago.

Nope. I have fixed even more stubborn viruses.

Expert:  active1065 replied 1 year ago.

First bookmark this page (CTRL +D) so that you don't loose me. Then follow the steps below

  1. Restart your computer if it is powered on.
  2. Press and hold F8 key after your computer initially powers on.
  3. Once you see the Advanced Boot Options menu (or hear a beep) you can stop.
  4. Use the up/down arrow keys to highlight your selection.
  5. Select Safe Mode with Networking and press Enter.
  6. You should see drivers loading, this may take a few moments.
  7. You should then be at the Welcome Screen.
  8. Logon to your computer using an account with Administrator privileges.

Reply back to me when you are in safe mode with networking.

Customer: replied 1 year ago.
I am not sure how to bookmark this page.
Customer: replied 1 year ago.
I got it!
Expert:  active1065 replied 1 year ago.

Cool. Ping me back when you are back online in safe mode.

Customer: replied 1 year ago.
I am back, but cannot get in safe mode.
Customer: replied 1 year ago.
I was able to run Malware bytes, but still having that pesky box show up.
Customer: replied 1 year ago.
I am not trying to waste your day, but is this something that it would be better for you to remote in?
Expert:  active1065 replied 1 year ago.

Sure. Can you give me a time when you will be back online. I will remote into your system and fix it.

Expert:  active1065 replied 1 year ago.

Please let me know the time zone you are in and when you will be back online.