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Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 4687
Experience:  B.Sc. Computer Science with Honors
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Window will not boot, can only access in safe mode indicates

Customer Question

window will not boot , can only access in safe mode indicates error as:URL.http://go.microsoft.com/fwlink/?LinId=57426&Ext=dump
error checking unable to fix and just loops any help would be appreciated
Submitted: 1 year ago.
Category: Software
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

please let me know the make and model of your computer

Customer: replied 1 year ago.
It was put together by my son several years ago. It has Windows 7. As of several days ago it would not reboot I had allowed an auto upgrade to Windows ten several weeks ago and had no problems. However I noticed the antivirus was not working. Laspersky but there was an update to allow it to work with Windows 10. It almost completed download and then went to reboot but now just keeps looping to startup repair I guess that the fix might be to get another Windows CD ?
Expert:  Michelle replied 1 year ago.

it seems the windows 10 upgrade failed

we need to check if a rollback option is available or not

let me know the make and model of the pc or if its a custom built desktop pc

also hold down the shift key and press the power button and release both

let me know what screen you get

Customer: replied 1 year ago.
Thanks I sent computer to my son to see if he can fix it as he built it. Appreciate your assistance
Expert:  Michelle replied 1 year ago.

you are welcome.please feel free o ask any questions if you need my assistance on this issue

you may click on a smiley face below\stars above to rate my service

thanks for choosing just answer