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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I need to change the default value that Firefox displays

Customer Question

I need to change the default value that Firefox displays for my user ID for a website. It tried deleting cookies associated with this website but the old user ID still populates that field. How can I change this?
Submitted: 1 year ago.
Category: Software
Expert:  CompDoc replied 1 year ago.

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.
Expert:  CompDoc replied 1 year ago.

You can also Control whether Firefox automatically fills in forms

https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

Customer: replied 1 year ago.

That worked to remove the saved data. But it does not remember the new user ID... as I type in the new ID (that was previously entered) I would expect a dropdown menu to show matched entries, but it does not.

Expert:  CompDoc replied 1 year ago.

Follow this to save the new data or verify it is set.

http://www.worldstart.com/setting-firefox-to-automatically-fill-in-forms/

Customer: replied 1 year ago.

I followed these instructions twice, but the fields still do not auto fill. They are always empty when the screen loads.

Expert:  CompDoc replied 1 year ago.

Have you closed firefox and re-opened. Still no? There is also a free addon that will help.

https://addons.mozilla.org/En-us/firefox/addon/autofill-262804/

Customer: replied 1 year ago.

addon installed, firefox restarted, no difference

Expert:  CompDoc replied 1 year ago.

You have the current version of firefox. You deleted the old email and the new one does not come up?

Customer: replied 1 year ago.

I don't know the version. I don't know what email you're referring to.

Expert:  CompDoc replied 1 year ago.

I meant user ID for a website. You deleted the old one and doing all those things the new one is not auto filling?

To see what version of firefox

Click the menu button , click help and select About Firefox.On the menu bar, click the Firefox menu and select About Firefox. The About Firefox window will appear. The version number is ***** underneath the Firefox name.

It should update you if your not at version 41.

Customer: replied 1 year ago.

firefox ver 41.0.2

>You deleted the old one and doing all those things the new one is not auto filling?



Correct
Expert:  CompDoc replied 1 year ago.

https://support.mozilla.org/en-US/kb/firefox-doesnt-save-web-form-entries

https://support.mozilla.org/en-US/questions/990921

some websites might purposely make sure that you cannot use autofill, this is usually for security reasons or anti-spam measures.

Customer: replied 1 year ago.

This is the same site that would autofill the old (wrong) values.

Why does Firefox not remember my settings, e.g. "use custom settings for history" is not set after restarting firefox?

Expert:  CompDoc replied 1 year ago.

I would reinstall firefox. Backup your favorites and reinstall.

Customer: replied 1 year ago.

Firefox uninstalled then reinstalled, bookmarks imported. No difference at all... autofill does not work on the site where it used to work. And firefox Options: privacy settings don't seem to remember "use custom settings for history" after restarting firefox.

Expert:  CompDoc replied 1 year ago.

I am not sure what has changed but something on your pc. Do you have a malware and antivirus program on your pc. Between the reinstall, adding the add-on something is manipulating your settings. You can try a malware cleaner free called malwarebytes at www.malwarebytes.org. Also a program called ccleaner at www.piroform.com which you can use to repair your computers registry. Al these products are free.