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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 729
Experience:  Install, Update, troubleshoot and remove all types of software
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My security act ran out over 100 days ago The ref number

Customer Question

My security act ran out over 100 days ago The ref number EAV0111722471
shows that I need to reactivate but I am 87 and can't seem to do what is necessary
Can you reactivate from your end
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing just answer.

I would love to help you get your Security Act REactivated, and working again.

However, in order to be able to do this, I would need sensitive information, that we don't want to put HERE .

I propose we do this on your computer, and the sensitive info I would need wont leave your computer, making it much safer.

But, to be able to do all of that, we HAVE to have a REMOTE session. Which means I will connect to your computer, and show you what I am doing, as I control your mouse and keyboard while you observe.

That way, if I need sensitive information, I can instruct you WHERE to put it on the correct website, and that keeps your information safe.

Would you like to proceed?