Hello and thank you for your question. I look forward to assisting you today. Windows XP is not up gradable to Windows 10.
How old is your computer?
My apologies but I am not setup for phone calls at this time.
If you ran into problems with the upgrade over the internet, the quickest way to resolve it would be to download Windows 10, then burn it to a DVD and reinstall it. Are you comfortable with that?
Okay, we can try. What is the make and model of your computer please?
HP laptop? If so, do you have the model?
If you have a recent model, power it down, then restart it and continually tap the F11 key until the recovery menu displays. Let me know when you get to that point.
Yep, that is just where you want to be.
Under I need help immediately, click System Recovery.
Yes you can give that a try depending on how deep Windows 10 has installed. You are correct that recovery takes you back to right out of the box, which is why it prompts you to backup your data.
It either never completed the restore point or Windows 7 can't find it?
It should be prompting you to backup your files?
If you can, go ahead and do the backup.
What will happen after the restore, is you will have access to the data, docs, pdf files, etc. There is not actually a restore process for the individual programs. So in effect, if there is a particular program you run, you will find it on the data backup and reinstall it from that.
Well anything you want to safely keep. You will then just transfer it back to the computer once you complete the restore.
This is more of a safety feature just in case something major would happen to your hard drive during the process.
When the backup is finished, remove the backup device, and then click Next to continue with the recovery process.
How's it going?
I need to step away for a few minutes. I will get back with you as soon as I can.
Okay. That may take awhile depending on how much data you have stored?
How big was the drive you were backing up to? In other words, was there enough space to accommodate the data?
Did you plug in the external drive before you restarted or after? You should see a choice of where to create the restore point.
Try restarting again with the external drive plugged in to see if the computer will pick it up. If it does, we will need to start the process over again.
You should see an option of where to backup the data to?
No. If it detected the external drive it would show that as an option. If it has already started, don't stop it. When it errors out, try using a different external device or possibly a DVD to see if it will copy to that.
Very good. I will be around later tonight as well, so just post here and I will get right back to you.