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Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 1449
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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My laptop just updated to windows 10. after it boots up it

Customer Question

my laptop just updated to windows 10. after it boots up it goes to a blue screen that has 4 window boxes with light illuminating from the corners. I have no icons at all. In the right corner I see wifi,, ease of access and power option
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
I guess I don't get a 10 minute answer because I didn't sign up for the monthly tech questions. Just please cancel my order......I will look elsewhere for an answer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I look forward to assisting you today. Windows XP is not up gradable to Windows 10.

Expert:  Dan replied 1 year ago.

How old is your computer?

Customer: replied 1 year ago.
sorry it is windows 7
Customer: replied 1 year ago.
I don't know exactly how old it is. Windows sent a message to upgrade to 10 so I did it......its probably a pretty easy fix
Customer: replied 1 year ago.
ok we can do it thru this. Just tell me what to do
Expert:  Dan replied 1 year ago.

My apologies but I am not setup for phone calls at this time.

Expert:  Dan replied 1 year ago.

If you ran into problems with the upgrade over the internet, the quickest way to resolve it would be to download Windows 10, then burn it to a DVD and reinstall it. Are you comfortable with that?

Customer: replied 1 year ago.
no.....just want to go back to previous
Expert:  Dan replied 1 year ago.

Okay, we can try. What is the make and model of your computer please?

Customer: replied 1 year ago.
hp
Expert:  Dan replied 1 year ago.

HP laptop? If so, do you have the model?

Customer: replied 1 year ago.
Where the heck do I find that? And yes a laptop
Expert:  Dan replied 1 year ago.

If you have a recent model, power it down, then restart it and continually tap the F11 key until the recovery menu displays. Let me know when you get to that point.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
it is showing hP recovery Manager
Expert:  Dan replied 1 year ago.

Yep, that is just where you want to be.

Expert:  Dan replied 1 year ago.

Under I need help immediately, click System Recovery.

Customer: replied 1 year ago.
Or system restore? That would take us back to before the update
Customer: replied 1 year ago.
recovery would be to original correct?
Expert:  Dan replied 1 year ago.

Yes you can give that a try depending on how deep Windows 10 has installed. You are correct that recovery takes you back to right out of the box, which is why it prompts you to backup your data.

Customer: replied 1 year ago.
Fudge....its saying no restore points have been made....but in fact before it did the update it said it was creating a restore point
Expert:  Dan replied 1 year ago.

It either never completed the restore point or Windows 7 can't find it?

Customer: replied 1 year ago.
if we do the restore....do I lose everything on my computer?
Expert:  Dan replied 1 year ago.

It should be prompting you to backup your files?

Customer: replied 1 year ago.
do a external hard drive?
Expert:  Dan replied 1 year ago.

If you can, go ahead and do the backup.

Customer: replied 1 year ago.
Doing it now
Expert:  Dan replied 1 year ago.

K

Customer: replied 1 year ago.
Its still doing the backup wizard creating list of files to back up.....77%
Now how do I reinstall them after the restore?
Expert:  Dan replied 1 year ago.

What will happen after the restore, is you will have access to the data, docs, pdf files, etc. There is not actually a restore process for the individual programs. So in effect, if there is a particular program you run, you will find it on the data backup and reinstall it from that.

Customer: replied 1 year ago.
ok so will I have to put all this data on my external hard drive?
Expert:  Dan replied 1 year ago.

Well anything you want to safely keep. You will then just transfer it back to the computer once you complete the restore.

Expert:  Dan replied 1 year ago.

This is more of a safety feature just in case something major would happen to your hard drive during the process.

Expert:  Dan replied 1 year ago.

When the backup is finished, remove the backup device, and then click Next to continue with the recovery process.

Expert:  Dan replied 1 year ago.

How's it going?

Expert:  Dan replied 1 year ago.

I need to step away for a few minutes. I will get back with you as soon as I can.

Customer: replied 1 year ago.
It is still creating the back up
Expert:  Dan replied 1 year ago.

Okay. That may take awhile depending on how much data you have stored?

Customer: replied 1 year ago.
ok....it says recovery manager failed
error code +FFFFFFF14
Expert:  Dan replied 1 year ago.

How big was the drive you were backing up to? In other words, was there enough space to accommodate the data?

Customer: replied 1 year ago.
It never gave me a choice wear to back it up....just said creating the backup
Expert:  Dan replied 1 year ago.

Did you plug in the external drive before you restarted or after? You should see a choice of where to create the restore point.

Customer: replied 1 year ago.
Never seen anything where to back it up.....and system restore did not work
Expert:  Dan replied 1 year ago.

Try restarting again with the external drive plugged in to see if the computer will pick it up. If it does, we will need to start the process over again.

Customer: replied 1 year ago.
ok will try now
Expert:  Dan replied 1 year ago.

You should see an option of where to backup the data to?

Customer: replied 1 year ago.
I do not.....once again it says creating files to back up....unless Im not even getting tp that option yet
Expert:  Dan replied 1 year ago.

No. If it detected the external drive it would show that as an option. If it has already started, don't stop it. When it errors out, try using a different external device or possibly a DVD to see if it will copy to that.

Customer: replied 1 year ago.
ok......Im going to have to call it a day I have to work. Can we try this later tonight or tomorrow?
Expert:  Dan replied 1 year ago.

Very good. I will be around later tonight as well, so just post here and I will get right back to you.

Customer: replied 1 year ago.
ok thank you
Expert:  Dan replied 1 year ago.

No problem!