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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 538
Experience:  Computer Software Support specialist for more that 10 years
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On Wednesday, Oct. 20, one ot the technicians helped me open

Customer Question

On Wednesday, Oct. 20, one ot the technicians helped me open my Norton Security with Backup. He took over my computer and now my home page turns black every 3 minutes or so.
Also, I don't have my homepage picture anymore
Thank you,
Janet xxxxx
Submitted: 1 year ago.
Category: Software
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. I can only see one question from you so i beleive the tech must be from another site. Would you like me to connect with you remotely to fix the issue directly? Thanks

Customer: replied 1 year ago.
Customer: replied 1 year ago.
you may.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks

Customer: replied 1 year ago.
No.
Expert:  Kamil Anwar replied 1 year ago.

Can you clarify what exactly do you mean by No?