How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 727
Experience:  Install, Update, troubleshoot and remove all types of software
63493917
Type Your Software Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I have a surface pro 3. I ran an update to date and now I

Customer Question

I have a surface pro 3. I ran an update to date and now I cannot connect to wireless. The error is that the marvel avatar wireless controller adapter is experiencing driver or hardware related problems
Submitted: 1 year ago.
Category: Software
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing just answer.

Just to clarify....everything was working fine.....and then you updated (what did you update?)....and now the wireless adaptor is no longer working.

Is the wireless an INTERNAL device?

Or is it a USB device?

Secondly.....have you checked the device manager, and checked for a driver update for the wifi adaptor?

What about rolling back the update you did that caused this? DId you try that?