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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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Ok, i have a java udate request, and i try to install and

Customer Question

ok, i have a java udate request, and i try to install and say failed. i tried many times. also i have another computer also have issues to connect to my TP link wirless, my VPN also has problem, and broadsting alwasy showing time out error again. please
help, I need a remot veiwer and no phone call offer please, I am in china, long distance wil lbe costy. thank you. please help. and wait for response.
Submitted: 1 year ago.
Category: Software
Customer: replied 1 year ago.
anybody help? No response??
Expert:  Mr.Med replied 1 year ago.

hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, do you still need help please?

Customer: replied 1 year ago.
yesl mr. med giving 20 minutes
i am working with my clients now
will get back to you for sure
Expert:  Mr.Med replied 1 year ago.

For java issue :

1-uninstall java :

Click Start, Select Control Panel

Select Programs, Click Programs and Features

Select java program by clicking on it, and then click the Uninstall button.

2-restart your computer

3-reinstall java by download it from this link : https://java.com/download

For wireless issue :

what is your operating system ?

Is there any error or message when connecting your computer to your wireless network name? does internet work with wired/cable connection?

thank you

Customer: replied 1 year ago.
mr. med, i am not daring to do the uninstall in case mkae that worse
are you availble, we can fix the problem and also the interntet problem too
you did with job with me last time, i am in china, so need remote viewer.
Expert:  Mr.Med replied 1 year ago.

can you install teamviewer and send me your id and password.

note : do not close teamviewer

thanks

Customer: replied 1 year ago.
what is the teamviewer install link pls
Expert:  Mr.Med replied 1 year ago.

www.teamviewer.com

thanks

Customer: replied 1 year ago.
514 150 752 and 3286
Customer: replied 1 year ago.
are you there mr med
Expert:  Mr.Med replied 1 year ago.

i'm sorry but teamviewer is not running on your computer, can you please run it again and send ùe your new password

thank you

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
514 150 752 n 1264
Expert:  Mr.Med replied 1 year ago.

can you send me your new password *****

thanks

Expert:  Mr.Med replied 1 year ago.

lash player is now installed on your computer, once firefox is installed please restart your computer and reinstall java.

let me know if you need further help

thank you

Customer: replied 1 year ago.
hello
i lost you
i think i installed firefox, can u check
Customer: replied 1 year ago.
do u need to re do the remot vewier please
Customer: replied 1 year ago.
ok, not sure the java got update
and can you see the firfox install correctly and i did removed the chrome and how i put the email icon on the desktop please
can you do the remote viewer again
it shuld be quick
looks like things are a lot more faster
thxk
Customer: replied 1 year ago.
let me know if u need the remot veiwer open again
Customer: replied 1 year ago.
i need yur help on the other computer tomroow thank you ad will contcact yo tomoorw again too
Expert:  Mr.Med replied 1 year ago.

hello,

thanks for your reply, are you there please?

Customer: replied 1 year ago.
Mr. med Are you online, still hve few things need to work on
Expert:  Mr.Med replied 1 year ago.

I'm sorry for the delay in replying, has everything worked out? please reply back to me when you are available

thanks

Customer: replied 1 year ago.
Mr. med are you online ? I have a few internet problems need to be resolve. if yu still here.
Customer: replied 1 year ago.
oh and i am working on line at the same time, if i am not using the mouse only broadcasting talking, are you still can work with the problems. becasse it is busy at weekend. thanks. you still can use remote veiwer. i just answering the questions for the members with converstation.
Customer: replied 1 year ago.
are you on line mr. med
Expert:  Mr.Med replied 1 year ago.

hello,

I'm really sorry, I was very busy these three days, but now I am free, do you still need help, can we continue please? or I can recommend you for another expert

Thank you

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