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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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When from windows 7 to 10 and now can't get video on games

Customer Question

when from windows 7 to 10 and now can't get video on games only a picture and sounds
Submitted: 1 year ago.
Category: Software
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

First, which games by name is ***** ***** are trying to play that are having this issue?

Next, I need you to check the following.

Please press the windows key on your keyboard , hold it down, and press R

Onscreen should be a box that says Open / Run . In that box type in,

devmgmt.msc and then hit enter.

Now, inside the device manager windows that shows up, were looking for any device that says unknown or unrecognized device, and it may have a yellow warning mark next to it. If you see any of those devices, let me know what they are labeled as and what category they fall under.

Also, I need you to double click the display adapters category, and tell me exactly what you have listed word for word. Thank you~

Dustin S.