It will be better and quick if I can access your computer remotely to fix the problem ..
for that please follow the below steps
Please open the below link URL in browser
and then click on I agree button .
After that click on Download link to download a file and run it
Ok Sorry for the delay .
Can you please try to open the link in another browser like firefox or chrome
Please restart the computer and try again
Your system seems to be infected with virus .
Are you able to open above link to do remote connection ?
Sorry I could not fix this remotely .
I will open the question to other experts to help you more .
Hi, Im very familiar with the issue you are having and I have repaired it multiple times.
While it is possible you may have a virus, this isnt always the case. You wont be able to download and run any normal programs, but Im including a special file that will fix the exact issue you are having. Two files actually.
Download this file first http://goo.gl/VVzh7
Save it to your desktop background. Then double click the exefix and merge it with your registry.
Now, we need to fix the lnk files. Download this file next. http://www.winhelponline.com/fileasso/lnkfix_vista.zip
Open that folder and double click the lnk fix file and merge it with your registry.
If we complete these steps and you still have the issue, please reply and let me know.. If this solves the issue, please let me know.
The above two steps will save you an expensive trip to the repair shop, and ultimately all the repair shop should do is run the same two files above.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.