Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
If you have Adobe Acrobat product key, I would suggest you uninstall and reinstall it in order to get the issue resolved.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Where did you purchase Adobe Acrobat X Pro? Do you have an installation key for the software?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.
Please let me know the scanner model number. We will try installing the scanner driver first.
Please go to the link below, download and install Full Driver & Software Package.
After installing it, try scanning again. Make sure that you are selecting the correct printer/scanner name while scanning using Acrobat.
Do you have a printer USB cable with you?
If you can get a cable, use temporarily use USB cable option.