Hello sir/madam, I would like to help you, please let me know when you are ready.
I am out of ideas. Let me opt out and open this question to Kindle experts. If no expert opts in back we can continue.
Hi there, my name is ***** ***** I hope to help you with this issue. The first thing I need to know is what kind of kindle it is (such as "Kindle PaperWhite," "Kindle Fire," "Kindle Fire HDX." etc.
Have you tried deleting the game from your kindle, then reinstalling it from the Amazon App store? You will not have to purchase the game again. Amazon remembers your purchase and will allow you to reinstall the app to your kindle. You should know that if you uninstall and reinstall an app, any progress you have made in the games will probably be lost.
Let me know and we will continue.
Hi there, this is Gary from JustAnswer. Just checking in to see if deleting, then reinstalling helped you fix the problem. If you need more assistance, please let me know.