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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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My computer keeps restarting due to the following:

Customer Question

My computer keeps restarting due to the following: KERNEL_DATA_INPAGE_ERROR
How do I fix this?
Submitted: 1 year ago.
Category: Software
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

That error is accompanied by a 0xC.... number. Can you tell me what that is?

Customer: replied 1 year ago.
It doesn't have a number
Expert:  Byron replied 1 year ago.

OK. Thank you. When does it restart on you?

As soon as you turn on the computer?

Or are you able to log in and it does this shortly thereafter when you start doing things in Windows?

Customer: replied 1 year ago.
When I go to internet explorer and begin a search, the screen turns blue and say its has to restart. When it restarts I can then use internet explorer.
Expert:  Byron replied 1 year ago.

Thank you. Please do this and let me know the results.

Open Control Panel and open Internet Options

Click the Advanced tab and click Reset

Put a checkmark in Delete Personal Settings and click Reset again and close the windows.

Hold down the Windows logo key (just to the left of the spacebar) and press X

select Command Prompt (Admin)

At the blinking prompt in the black window type: chkdsk /f /r and press Enter.

You'll get a message that the drive is in use and cannot be locked and

asked if you want the volume to be checked the next time the system restarts.

Type: Y and press Enter. Close the windows and restart the machine.

After the check has run restart the machine and go back to Internet Explorer and begin a search.

Expert:  Byron replied 1 year ago.

Thank you. Please do this and let me know the results.

Open Control Panel and open Internet Options

Click the Advanced tab and click Reset

Put a checkmark in Delete Personal Settings and click Reset again and close the windows.

Hold down the Windows logo key (just to the left of the spacebar) and press X

select Command Prompt (Admin)

At the blinking prompt in the black window type: chkdsk /f /r and press Enter.

You'll get a message that the drive is in use and cannot be locked and

asked if you want the volume to be checked the next time the system restarts.

Type: Y and press Enter. Close the windows and restart the machine.

After the check has run restart the machine and go back to Internet Explorer and begin a search.