How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 597
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have licenses Photshop Elements 9, and Adobe Acrobat 10.

Customer Question

I have licenses for Adobe Photshop Elements 9, and Adobe Acrobat 10. My computer crashed and I lost both applications. How can I re-install these two apps on my Windows 7 Professional laptop?
Richard Phelps
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

You need to log into your account on adobe.com and download the install files again from here:

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

Your serial key / activation codes should be in your account under your listed products.

Let me know if you're not sure how to do this and I'll show you remotely.

Please reply using the box below.

Regards,
Martin

Related Software Questions