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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I upgraded to Windows 10 and just got a message saying my

Customer Question

I upgraded to Windows 10 and just got a message saying my Norton 360 will not work on 10, yet Norton advertised that it would.
Submitted: 1 year ago.
Category: Software
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did you upgrade to Windows 10 and have you updated the program since?

Click on this link and see if you are able to upgrade it:

https://updatecenter.norton.com/

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
It says it is up to date, but the norton acct still says I have windows 8
Expert:  Martin replied 1 year ago.

Try using the Norton uninstall and re-install tool so it installs properly on 10, if you cannot get it going I can connect to your computer and do it for you:

https://support.norton.com/sp/en/us/home/current/solutions/v64233471_EndUserProfile_en_us

Expert:  Martin replied 1 year ago.

Were you able to remove / reinstall it using the tool?

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