Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your Facebook issue. Are you using a computer with Windows XP, Vista, 7, 8 or 10 to access your Facebook account?
Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.
Thank you for writing back and I am very sorry about your issues. Unfortunately, all Facebook accounts, and any online accounts, are protected by a password. The only reason why you think that you did not need or use a password ***** is that, our web browser, the program or app that you used to access Facebook, "remembered" the password ***** you were no longer asked for it each time you access your Facebook.
Now, there are 2 possible cases why you are asked for your password.
First, your account could have been hacked and the hacker changed your password. In this case, the "remembered" password ***** your web browser will not work since your actual password ***** changed already.
Second, the web browser or app could have been cleared or reset thus the remembered password ***** removed.
Do you have a computer there where you can try to recover your Facebook account? Recovery is convenient and easy when using a computer.
Please let me know so that I can help you further.
Thank you for writing back and yes, I can help you in the recovery of your Facebook account.
In this case, you need to use a web browser in your device, and then go to this link:
In that form, you can enter any of the following information you provided in your FB (FB = Facebook) to identify which account to recover:
After entering any one of the info above, click on Search and then see if your profile is shown.
Keep me posted.
Oh sorry about that. Please take your time to rest. And yes, we can resume with this any time.
Hi, thank you for writing back and I am very sorry about your issues.
Can you please tell me what happened when you followed the steps I gave you? Also, if you only have a computer there, I can remotely access that computer so that I can directly assist you in recovering your Facebook account while you watch.