Hi there and welcome
To confirm, you have the vault installed locally on your computer correct? And you double click the icon in order to open it?
you do not have to, its just the subscription plan they have on offer for unlimited questions.
Else it is just the one time fee
I'm sorry, I am a little confused, you just told me to forget it, no problem as you are the customer, but your now saying you would like to continue?
Just need to clarify this please.
yes, if you do not sign up, it is just the monthly fee. Like buying a newspaper or subscribing monthly
For your problem, the icon you double click to open it, right click it instead and then select properties.
Then click on the compatibility tab and choose windows 7
then at the bottom of the window put a check on run as administrator.
Click ok then try to start the program
Let me know the results please
Ok, then its in your start menu, so right click and choose Open File Location and on that file do the instructions please